Frequently Asked Questions

DADD Business Hours
You can order & download your patterns 24/7 
I need to email DADD

Business Hours are Monday - Friday 9am-5pm (AZ, USA Time Zone) 

If you cannot find your answer to your question in the Help Center FAQ below, please send an email to Help@DollsAndDaydreams.com  Due to different time zones please expect a response within 1 business day (24hrs). Emails are responded to in the order they are received. 

We are closed on Public Holidays. Please expect delays in response time, if you send an email outside of business hours, e.g. over the weekend or on a public holiday. 

We pride ourselves on excellent customer service, your email is important to us, and we will respond as soon as possible.

DADD Account FAQ
I have Questions About My Account
Do I need an Account?

No - feel free to purchase patterns as a 'Guest'.

Yes (preferred!) - Please make an account, It's quick & easy & means ...

1)) Keep track of your Purchases - No double orders!
2) Easily look up order numbers for re-downloading!
3) Save time checking out! 
4) Never send to the wrong e-mail again ;) 
5) Create a Wish List.

Sign up for one Here!

See our 'How to Make an Account' Tutorial Here!

I bought as a Guest now I want an Account

Not a problem – create an account using the e-mail you used as a Guest and all of your orders will be pulled over to your New Account. See our 'How to Make an Account' Tutorial Here!

I Can’t Log In??

As you can buy without having an account that is probably what has happened.  Don’t worry simply Sign Up for an Account Here with your e-mail you used as a guest and it will pull your past 'Guest' order history over. 

Our site will never create 2 accounts for the same e-mail.

See our 'How to Make an Account' Tutorial Here!

Site doesn’t recognize my e-mail! 

See "I can't Log In' for reason.

Site gives me "Password reset Error" when I try to sign in.

This means you do not have an account. Please Sign Up for an Account Here

I forgot to log in I can’t find my downloads

If you paid with Paypal and forgot to log in your order will automatically be sent to the e-mail you use with Paypal.  Again please check Spam/Junk folders.

I need to update my Account E-mail

Please DO NOT create a new account – you will lose your Order History.
Please email Help@DollsAndDaydreams.com and we will assist you.  
Please note - all old orders will be linked to your old email address - and only orders going forward will be linked to the new email address you provide.

 

DADD Order FAQ
I have Questions About My Order
How do I Instantly Download my Order?

Please read full ‘Instant Downloads’ instructions found Here.
You will receive 2 separate e-mails. 

1. Order Confirmation e-mail containing your Order Number
2. Link e-mail containing the link to your Pattern 

* Please check your Spam/Junk folders for your e-mails

I have a PayPal Receipt but no Confirmation or Link e-mail

Sound like you forgot to sign into your account.  Don't worry both e-mails will have been sent to the e-mail you use with Paypal.  Please check your Spam/junk.

I Lost my Patterns

Your pattern purchases are your responsibility to save permanently to your device and cloud service after purchase.

We strongly recommend all our client’s backup their patterns to a secure cloud service.  Hard drives and stick drives can fail, computers can crash.  Using a secure cloud service is easy, and you will always keep your investments safe. 

All patterns are saved on our secure web servers for 2 years after which they will expire. 

1) You can collect them directly from the link in your original purchase email. 

2) You can also log into your account and go to your purchase receipt and download via the link under the pattern purchase

3) Log into our secure external website, Fetch. Pease follow the instructions below:   

• Log in to your Dolls And Daydreams Account to find out your Order Number
• Enter your Order Number & E-mail Address  here http://DollsAndDaydreams.fetchapp.com/orders 

Has your order expired due to multiple downloads within the 2 year time frame?   Please send your Order Number to Help@DollsAndDaydreams.com and we will help recover them for you. 

Has your expired after 2 years?  If so you will have to reorder the item you have misplaced.   But first - Have you checked in your downloads folder on your computer? If not, try searching for "Dolls And Daydreams" or "DADD"  you might have a copy of the original zip or PDF you have lost.

My computer crashed!

We strongly recommend all our clients backup their patterns to a secure cloud service.    Hard drives and stick drives can fail, computers can crash.  Using a secure cloud service is easy, and you will always keep your investments safe.   

I double ordered a pattern!

If you have double ordered a pattern we are more than happy to swap it for a pattern of the same value as long as you contact Help@DollsAndDaydreams.com  within 15 days of purchasing the duplicate copy.  Please send the full name (a link helps too) of the pattern you wish to ‘Swap’ one of the duplicates for. 

Who do I contact regarding my Order?

Please Check our FAQ for help first. 

Please e-mail Help@DollsAndDaydreams.com with your order number etc Due to time zone differences responses may take up to 24hrs during normal business hours and 48hrs over the weekend.

DADD General FAQ
I have Questions About DADD Products & Policies
Can I Sell Finished Products made from DADD Patterns?

Yes we support Cottage Industries! Please make sure you follow our Policies. 

Are DADD Original Designs? 

Yes all of our ranges are original copyrighted designs. We strive to bring our clients new, versatile and exciting toys to create each month. We never use Clip Art or Licensed Characters. Please see our Policies. 

I'm making a doll, I'm stuck, who can I ask?

We have an amazing friendly Facebook Doll Making Group Here - it's international so someone will be awake to help :)  - so much dolly making fun & inspiration! 

Do You Sell Finished Dolls?

No we do not. However lots of talented ladies do, pop over to my Facebook Doll Making Group to request one!

Do you have Sales or Discount Codes?

We keep our prices as low as possible all year round so our clients never feel they have to wait for a discount or sale.  We promise we will never inflate our prices just to host more ‘Sales’ or run discount promotions.

We run 2 Customer Appreciation sales a year, 1 in Summer (July) and 1 in Winter (November), join our Newsletter or Facebook to be the first to know about them!
If you are a member of our Dolly Making Facebook Group or Sign up to my Newsletter here you will never miss a New Pattern or Sales again! 

We host monthly Giveaways & Sew-a-longs in our Facebook group for your chance to win either a free pattern or Discount Code please join in the fun in our Dolly Making Facebook Group

How to use a Sale Discount code at checkout?

Sale Codes are always one word, please check your spelling when entering them. Pop over here for a full Step by Step Tutorial on how to use them at checkout.

Do you sell Gift Cards?

Yes we do!  You can purchase them in $20, $50 or $100 or add a couple to your cart to make up the amount you are after!  Find them Here!

Need to check your balance?  You can check the balance through the link provided in the original purchase email.  Can't find it?, Contact us with your card details.

Do You Sell Hair Pattern Packs for the Dolls?

No we do not. The Dress Up Doll Range is designed to have interchangeable hair styles, clothing and accessories.  Find even more fun Dress Up add ons like Faces and Clothes in our Accessories section.  Get creative Mixing & Matching patterns to make wonderful one of a kind looks. * We do not split designs*.

DADD ITH Pattern FAQ
I have Questions About the Machine Embroidery In The Hoop Patterns
Do I need an Embroidery Machine for your ‘In The Hoop’ Embroidery Patterns?

Yes. You MUST have an embroidery machine to work with these files and a way to transfer the files from your computer to your embroidery machine.

What is ITH? Find out more here!

Can you teach me how to use my New Embroidery Machine?

Unfortunately we can not.  They are so much fun and we recommend  you read through your instruction booklet and play around with the basic functions first before attempting a pattern.  Many dealers offer free classes - take one - they are brilliant!

For your first pattern we suggest one of our super easy Quick Kids Range and checking out our Free ITH Tutorials and Fun Friendly Facebook Group.

What Embroidery Machine formats do you offer?

❤ PES - VIP - XXX - HUS - JEF - EXP and DST

* If you own a machine that does not work with these formats you can download free conversion software to convert your files at this website: http://www.wingsxp.com/index.php/my_editor/ 

* If ever you experience a problem with a format, try redownloading the zip file or use the DST format. Most machines can also read DST in addition to their default.

* Need .ART Format? Bernina Software can convert other files types over – it's Free grab it Here and take a look at their How to guide Here 

* Need .vp3 Format?  Viking Software can convert nearly all other files over to VP3 – it’s free – grab it Here! 

Can I alter your Embroidery Machine Design File Sizes?

Please use design files as sent, I cannot guarantee the quality of the design if you alter, resize, or reformat the design in any way.

Where are the ITH Instructions? 

The Step by Step Photo Tutorial instructions is a PDF that can be found in the Zip folder.  Sometimes you will have to scroll all the way down to the bottom to find it.  They will be named "DADD _*toy name*__ Photo Tutorial".  

e.g. The ITH Mermaid Photo Tutorial can be found 3/4 of the way down the Zip folder just after the Body 8x12 files and before the Tail 5x7 files.  

Copy and paste the PDF out of the zip file and save to your computer.  

Open directly in Adobe Acrobat Reader. The latest version of Adobe Reader is required to View and Print your ITH Photo Tutorial Find it for Free here: http://get.adobe.com/reader/

* Mac users * please open your PDF Patterns up directly in Adobe Reader and NOT Apple’s default PDF reader called Preview.

I Can’t see the File Type I Need?

I promise they are there!! This is most common with Embroidery Machine Zip Pattern Files.  There are 2 culprits for this.
1) If you are running an embroidery software at the same time as trying to unzip your file it can hide some file types. e.g. PES.  Fix: Re-start your computer and make sure no other packages are open when you open and copy your files out of your zip folder.
2) Windows 10 - is a pain!! It will re-name your files - so irritating - Fix: you need to change the settings in Windows to see the real file names.  Main things it likes to hide are -  it turns PDF's to read JPEG and PES seem to vanish & JEF to 'Digitizer Stitch File' 

To change this setting follow along with this Windows 10 File Explorer Tutorial Check the Show hidden files, folders and drives and Uncheck the Hide extensions from known file types.

My Machine Won't Load the Design! 

There are 4 things to check:

1) Delete and Redownload the Zip File and Copy & Paste the File out again.
2) Make sure your Flash/Thumb drive is working and that it has enough space to save the files.  These can stop working over time.  Try loading a different pattern and see if it works. 
3) Check you are loading the Correct Hoop Size - it's easy to copy paste the wrong size by mistake.
4) The most common reason for this is a machine will not read a file that is too big for the hoop loaded.  E.g. a 200x200 mm Hoop is 7.5 x 7.5 inch hoop thus you can only load a  5x7 File onto it.  Check Your Machines Max Embroidery Field Size for each hoop - this is usually given in mm and convert it over to inches.  Many manufactures will include a 7x12 Hoop but unfortunately when you look up the make and model the max embroidery field is not a True 7x12 it is under - Naughty we know and we apologize for being the bearer of bad news. 

Check your Hoop Sizes using the Millimeters (mm) to Inches (in) Convertor.

Will the Dress Up Clothes fit the ITH Dress Up Dolls & Toys? 

File ‘corrupted’ or ‘damaged’?

A ZIP or PDF file can become ‘damaged or corrupt’ when downloaded due to different internet connections, operating systems or if opened before it has fully downloaded.
Simply delete the first download & download again this time waiting until it has downloaded fully before you try to open it.